At Comme des Garçons – USA, customer satisfaction is important to us. This policy explains the terms and conditions under which returns and refunds are accepted.
1. Returns Eligibility
You may request a return if:
- The item is unused, unworn, and in its original condition
- The product is returned in its original packaging
- The return request is made within 7 days of receiving your order
Items that do not meet these conditions may not be eligible for return.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Items marked as final sale
- Gift cards
- Items damaged due to misuse or improper handling
- Returns sent without prior approval
3. Return Process
To initiate a return, please contact our support team with your order number and reason for return:
Email: support@comme-das-garcons.us
Once approved, you will receive return instructions. Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
4. Refunds
After the returned item is received and inspected:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
- Original shipping charges are non-refundable
Processing times may vary depending on your payment provider.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos of the item and packaging. We will review the issue and arrange a replacement or refund if applicable.
6. Order Cancellations
Orders may only be canceled if they have not yet been processed or shipped. Once an order has been shipped, it cannot be canceled.
7. Contact Information
For all return and refund inquiries, please contact us:
Comme des Garçons – USA
1832 83rd St
Brooklyn, NY 11214
United States
Email: support@comme-das-garcons.us
Phone: +1 (213) 575-6872
Business Hours:
Monday – Friday, 09:00 AM – 06:00 PM