At Comme des Garçons – USA, we aim to process and ship all orders efficiently. Please review the details below regarding our shipping procedures.
1. Order Processing
Orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Processing times may be extended during peak periods or due to unforeseen circumstances. Customers will be notified if delays occur.
2. Shipping Methods and Delivery Time
Shipping options and estimated delivery times are displayed at checkout. Delivery times are estimates only and are not guaranteed.
Please note:
- Delivery times may vary based on destination and courier service
- International shipments may be subject to customs clearance delays
3. Shipping Costs
Shipping fees are calculated at checkout based on order size, weight, and delivery location. Any applicable shipping charges will be shown before order confirmation.
4. Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information (if available). Please allow time for tracking updates to appear.
5. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. Comme des Garçons – USA is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
6. Lost, Delayed, or Stolen Packages
We are not responsible for shipping delays caused by carriers. If a package is marked as delivered but not received, please contact the shipping carrier directly or reach out to our support team for assistance.
7. Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the package and item. We will review the issue and assist accordingly.
8. Contact Information
For any shipping-related questions, please contact us:
Comme des Garçons – USA
1832 83rd St
Brooklyn, NY 11214
United States
Email: support@comme-das-garcons.us
Phone: +1 (213) 575-6872
Business Hours:
Monday – Friday, 09:00 AM – 06:00 PM